WhatsApp automation for Logistics

Coordinate bookings, drivers and delivery confirmations in the channel customers already use.

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A warehouse coordinator reviewing a tablet beside parcels and a delivery van.

Logistics

Coordinate bookings, drivers and delivery confirmations in the channel customers already use.

Typical customer journey

  1. Customer books a delivery
  2. Driver assigned
  3. Tracking updates sent
  4. Proof of delivery captured
  5. Exceptions routed to support

Relevant forms

  • Delivery Request
  • Proof of Delivery
  • Damage Report

Automations

  • Status notifications
  • Failed delivery rescheduling
  • Exception escalation

Benefits

  • Fewer "where is my parcel" calls
  • Digital proof on every drop
  • Faster exception handling

Templates to start from

Logistics

Delivery Request

Pickup, drop-off, parcel details and time window.

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Logistics

Proof of Delivery

Recipient name, signature, photo and location.

Use template

See it working for logistics.

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