Promise to Pay
Customers commit to a payment date and amount.
WhatsApp automation for Collections
Reach customers where they respond, record commitments and follow up on schedule.
Collections
Reach customers where they respond, record commitments and follow up on schedule.
Typical customer journey
- Arrears reminder sent
- Customer replies or opens link
- Promise to pay captured
- Reminder before due date
- Payment confirmed or escalated
Relevant forms
- Promise to Pay
- Payment Arrangement
- Contact Details Update
Automations
- Scheduled reminder sequences
- Escalate broken promises to an agent
- Pause automations during human handling
Benefits
- Commitments recorded as data
- Consistent, respectful follow-up
- Agents focus on cases that need them
Templates to start from
Payment Arrangement
Propose instalments for review by your collections team.