WhatsApp automation for Lending & Microfinance

Take applications, verify customers and move loans to decision without paper or phone tag.

Lending & Microfinance

Take applications, verify customers and move loans to decision without paper or phone tag.

Typical customer journey

  1. Customer enquires on WhatsApp
  2. Receives secure application link
  3. Uploads ID and documents
  4. Officer reviews and approves
  5. Disbursement update sent

Relevant forms

  • Business Loan Application
  • Personal Loan Application
  • Individual KYC

Automations

  • Route by amount and branch
  • Remind about missing documents
  • Approval chains by limit

Benefits

  • Fewer incomplete applications
  • Clear ownership per branch
  • Complete audit of each decision

Templates to start from

Lending

Business Loan Application

Applicant, business and financial details with document uploads.

Lending

Personal Loan Application

Income, expenses and affordability inputs with ID upload.

KYC

Individual KYC

Identity, address proof and selfie verification capture.

See it working for lending & microfinance.